Frequently Asked Questions

  • What is helloimd?

    HelloIMD offers a collection of personalised gifts suitable for all occasions. 
    HelloIMD features curated designs that are of limited period of time only.
    HelloIMD provides free name embossing* for all our products.
    *limited to 10/12 characters depending on products.

  • What are my payment options?

    Payment options will be via credit cards(secured). If you wish to pay via bank transfer/paynow/paylah or other offline ways, feel free to contact us at or whatsapp/sms us at 9090-6-444 for instructions.

  •  How long does it take for you to verify my payment?

    Verification from credit cards is almost immediate and secured. An email will be sent to inform you of your payment and order. 

  • How long will it take for me to receive my purchase?

    We ship all items within 2-4 working days. Your parcels are shipped via courier companies right to your doorstep. Tracking number will be provided upon shipping.

  • I changed my mind. Can I trade for another item or refund?

    Once an item is sold, it will not be exchangeable or refundable so please think carefully because making any decisions. Moreover, every helloimd product is personalised.

  • What happens if the item/s I have received is/are defective?

    For after-sales enquiries, please email to 

  • I have an urgent question to ask you. How do I contact helloimd?

    • Whatsapp/SMS: +65.9090 6444 
    • Email:

  • I would like to buy 50 personalised cases as gifts. Is there any bulk buy discount?

    Yes, of course! Please do contact us below.
    • Whatsapp/SMS: +65.9090 6444 
    • Email:

  • I would like to customise some items for my corporate clients. How long will it take?

    Please contact us at with the details of your requirements and we will get back to you shortly. Thank you.